Patient Relations

Trios Patient Relations acts as a personal liaison between patients and the hospital to:
  • Act as an advocate for patients
  • Help resolve individual problems, concerns, and unmet needs
  • Work with hospital staff and leadership to maintain and improve the quality of care at Trios Hospital.

If you have a complaint or compliment regarding the quality of your care, please call us at 509-586-5823. We will investigate your concern and work with appropriate hospital staff to help facilitate resolution. Your present or future care will in no way be a compromised if you initiate a complaint or concern.

At Trios, our goal is simple – to put our patients first, treating them with the same compassion and care as family. We welcome any comments or suggestions you may have. We strive to meet the needs and expectations of our community in terms of quality clinical care and customer service.

For further information, please contact our Patient Relations Manager at 509-586-5823 or by email.

You also have the right to contact The Joint Commission or the Washington State Department of Health with any quality or safety concerns:

The Joint Commission
One Renaissance Blvd
Oakbrook Terrace, IL 60181
Phone: 800-994-6610
Fax: 630-792-5636
Email: Complaint@jointcommission.org

Washington State Department of Health
P.O. Box 47857
Olympia, WA 98504-7857
Phone: 360-236-4700 or 800-633-6828
Email: HSQAComplaintIntake@doh.wa.gov