COVID-19: Patient & Visitor Updates
Page updated Sept. 21, 2021
Trios Health Temporary Visitation Policy During COVID-19 Pandemic (Updated Aug. 27, 2021)
Trios Health is committed to protecting the health and safety of everyone who walks through our doors. We are continuing to work closely with the Benton-Franklin Health District and following guidance from the Centers for Disease Control and Prevention (CDC) to ensure the safety of our patients and staff.
Out of an abundance of caution and to prevent the spread of respiratory illnesses, we will be limiting entry points to the hospital and are again applying restrictions on visitors during the COVID-19 pandemic.
Visitor Restrictions at Trios Southridge Hospital & Family Birth Center
- Visitors must be 18 years or older. No patients with COVID-19 or who are under investigation for COVID-19 will have visitors unless the patient fits the exception below.
- Visitor Hours are 9:00 a.m.-1:00 p.m. & 7:00 p.m.-9:00 p.m. daily
- Visitors may not congregate in the waiting room/lobby areas to wait for a time to visit the patient
- Visitors on the Southridge Campus will be limited to the following until the COVID-19 risk reduces enough to ensure employee and patient safety and there is no need to preserve personal protective equipment (PPE) and as determined by Trios Health administration:
- Emergency Department:
- Adults: One consistent care partner for each patient
- Pediatric Patient: Pediatric patients under 18 years of age may have two consistent partners, one of which must be the patient's legal parent/guardian/decision maker
- Hospitalized Inpatients:
- Two consistent care partners may be identified, with one care partner being allowed to visit per day during visitor hours
- Surgical Services:
- One care partner to accompany a patient as he/she is being prepared for a procedure/treatment
- Care partner must leave Trios while the patient is undergoing to procedure/test/surgery
- Staff will call the support person to return when the patient is sufficiently recovered to receive discharge instructions and be discharged
- Family Birth Center:
- One to two visitors are allowed (includes support person, doula, newborn siblings) at a time
- Special Care Nursery:
- One or two parent(s) and/or legal guardian(s) will be identified. These two must have matching band numbers to the baby
- Exception for patients near death: Patients with 12 hours (as close as the provider can predict) of death or whose condition has significantly deteriorated may have up to a maximum of three family members visit at one time. Family members waiting to enter a patient's room need to wait outside until it is their turn to visit the patient.
Visitor Restrictions at Trios Medical Group Clinics & Urgent Care
- Only one person may accompany a patient for an appointment
- Post-partum mothers may bring their infant with them to their post-partum appointment in addition to one care partner
Security Check for Hospital Visitors
- Upon arrival, visitors will be required to check in with Security before proceeding to a patient's room
- Visitors will be asked to wear a bracelet identifying them as having gone through a security check
- Visitors found inside Trios without a bracelet will be asked to leave Trios
- Visitors are required to wear a mask at all times. Exceptions are managed on a case-by-case basis by Trios Leadership
- Visitors who do not comply with the security check process will be asked to leave Trios. Law enforcement may be called if a visitor(s) returns after being asked to leave for not complying with security check/limited visitor rules or refuses to leave
Isolation & Personal Protective Equipment (PPE) for Visitors
- Personal Protective Equipment
- Visitors are required to implement strategies to prevent the spread of disease by washing hands and wearing personal protective equipment upon entering the patient's room to visit
- Staff should educate visitors regarding
- Washing their hands upon entry and exit of the patient's room
- Purpose of PPE and the appropriate way to don and doff the PPE
- Expectation that PPE must be worn at all times while in the patient's room
- Expectation that PPE must not be worn outside the patient's room
- Visitors who refuse to don PPE or wear it incorrectly will be asked to leave Trios Health and may be removed from the visitor list
- PPE Preservation
- Visitors may not re-enter a patient's room once he/she leaves for any reason
- Visitors may not use/take more PPE other than what he/she needs to enter a patient's room
- Visitor caught taking/using more PPE than needed for entering a patient's room will be asked to leave and will be removed from the visitor list
Limited Entry Points
Until otherwise notified, everyone entering our Trios Southridge facility should enter through Entrance A when visiting one of our physician clinics for an appointment. To enter Trios Hospital, please use the Emergency entrance on the south side of the hospital. The emergency entrance is open 24 hours a day. All other entry points will be closed until further notice.
All patients, visitors and staff entering the facility will be screened with questions regarding respiratory symptoms and travel history, per CDC recommendations. Patients with symptoms will immediately be provided masks and managed per CDC guidelines. Based on the screening, visitors may also be asked to take their temperature, speak further with someone, or come back at a later date. Screening will occur upon every entry.
Trios Health is taking every precaution to keep our patients and staff safe, and prevent the spread of COVID-19 in our facilities. For this reason, we are following the CDC recommendation and state and county mandates that anyone who enters our facility must wear a face mask at all times.
Why wear a mask? Recent studies show that universal masking, in addition to practicing social distancing and proper hand hygiene, can help prevent the spread of infectious diseases like COVID-19, especially in individuals who may not know they are ill. And until there is a vaccine, these measures are our best line of defense in protecting not only you, but also our healthcare workers and community members.
Please be smart and do your part. Wear a mask! We all have a responsibility to protect one another against the spread of COVID-19 and make our communities healthier.
For more information from the CDC on face coverings and how to make your own, click here.
To help limit the spread of COVID-19, we have temporarily closed or limited some services.
Medical Records Information
At this time, Trios Health is not going to allow patients to come in and get their records. We will be accepting medical records release requests by phone only until further notice. Please call 509.221.7006 and leave your name and phone number. We will return your call within 24-48 hours to process your request.
Trios Gift Shop
The Trios Gift Shop is closed until further notice.
Bistro 52 & Ivy Café
Out of an abundance of caution, Bistro 52 and Ivy Caféare currently open to Trios staff only. Patients and their visitors may order room service by calling extension 7100.
During the COVID-19 pandemic, physician practices are limiting, modifying or postponing the delivery of in-person, non-urgent services, as clinically feasible. However, as the pandemic continues, the use of telehealth is critical to continue assisting our patients. Trios Health is pleased to offer telehealth services that can connect you with a provider without needing to leave your home.
We offer two types of virtual visits:
- Telephonic: Simple check-in with your provider over the phone
- Televideo: Face-to-face visit with your provider using video conferencing. A smartphone or computer with camera and internet connect required for televideo visits.
For many health concerns or maintenance visits, there is no need to wait for the COVID-19 pandemic to pass. Request a telehealth appoint via your patient portal or call your provider's office today to schedule a visit.