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Coronavirus (COVID-19) Preparedness Information

Trios Health is committed to providing the highest quality care and ensuring the safety of our patients, employees, providers, volunteers and visitors. We are continuing to work closely with the Benton-Franklin Health District and are following guidance from the Centers for Disease Control and Prevention (CDC) to ensure our hospitals are prepared with the appropriate plans to detect, protect and respond should anyone in our community contract or be exposed to the novel coronavirus (COVID–19). Additionally, we are reviewing our facilities’ robust emergency operations plan and proactively completing a number of preparation checklists out of an abundance of caution.

Below are a number of resources to help educate you and your family on COVID-19. For more information on the virus, please contact the Benton-Franklin Health District or call the Washington State Department of Health Hotline at 1-800-525-0127.

Quick Links:

COVID-19 Vaccine

We know there are a lot of questions about the emerging COVID-19 vaccines. Our goal is to keep you informed as vaccines are approved and rolled out for our workforce, patients and community in the weeks ahead.

We have created a list of common questions about the COVID-19 vaccines based on current knowledge and understanding. These questions will continue to evolve with time, so we encourage you to check back frequently for the most up-to-date information.

COVID-19 Vaccine FAQs

COVID-19 Online Risk Assessment

To help support the health of our community, we are providing access to an online COVID-19 risk assessment developed by the Centers for Disease Control and Prevention (CDC). This tool does NOT provide a diagnosis, and it should NOT be used as a substitute for an assessment made by a healthcare provider.

Begin CDC Online Assessment


During the COVID-19 pandemic, physician practices are limiting, modifying or postponing the delivery of in-person, non-urgent services, as clinically feasible. However, as the pandemic continues, the use of telehealth is critical to continue assisting our patients. Trios Health is pleased to offer telehealth services that can connect you with a provider without needing to leave your home.

We offer two types of virtual visits:

  • Telephonic: Simple check-in with your provider over the phone
  • Televideo: Face-to-face visit with your provider using video conferencing. A smartphone or computer with camera and internet connect required for televideo visits.

For many health concerns or maintenance visits, there is no need to wait for the COVID-19 pandemic to pass. Request a telehealth appoint via your patient portal or call your provider's office today to schedule a visit.

Telehealth instructions

Universal Masking

Trios Health is taking every precaution to keep our patients and staff safe, and prevent the spread of COVID-19 in our facilities. For this reason, we are following the CDC recommendation and state and county mandates that anyone who enters our facility must wear a face mask at all times.

Why wear a mask? Recent studies show that universal masking, in addition to practicing social distancing and proper hand hygiene, can help prevent the spread of infectious diseases like COVID-19, especially in individuals who may not know they are ill. And until there is a vaccine, these measures are our best line of defense in protecting not only you, but also our healthcare workers and community members.

Please be smart and do your part. Wear a mask! We all have a responsibility to protect one another against the spread of COVID-19 and make our communities healthier.

For more information from the CDC on face coverings and how to make your own, click here.

COVID-19 Testing

COVID-19 testing is available at Trios Health Urgent Care for walk-in patients who are ill and meet testing criteria. Patients seeking to be tested only must obtain an order from their primary care physician to receive a test at the Trios Urgent Care.

Visitor restrictions at Trios Health

Trios Health is committed to protecting the health and safety of everyone who walks through our doors. We are continuing to work closely with the Benton-Franklin Health District and following guidance from the Centers for Disease Control and Prevention (CDC) to ensure the safety of our patients and staff.

Out of an abundance of caution and to prevent the spread of respiratory illnesses, we are implementing visitor restrictions and will be limiting entry points to the hospital.

Visitor restrictions expanded at Trios Southridge Hospital: Hospital visitors are not permitted until further notice.

To help ensure the safety of our patients, providers, employees and community, our facility has implemented a zero-visitor* protocol effective immediately.

These restrictions apply for Trios Southridge Hospital.

*Some exceptions may apply (e.g. pediatric patients, obstetric patients and those receiving end-of-life care). See front desk for more information.

At Trios Family Birthing Center, previously announced restrictions remain in place. There, patients are allowed one visitor. Visitors to our Family Birthing Center must also be 18 years or older, and visitors are not allowed to return once they leave. At our Special Care Nursery, two designated parent(s) and/or guardians(s) will still be allowed to visit at the same time and will be allowed a maximum of two visits per day.

Thank you for your cooperation and understanding while we stay focused on providing high-quality care.

We want to reassure our communities that it is safe to come to the hospital should you or your family need care. We stand ready to serve you.

Effective immediately at Trios Family Birthing Center:

  • One (1) designated visitor during admission and will remain on unit for entire stay or not be able to return once they have left. Visitors may not wait in the waiting room or lobby.
  • Visitors must be 18 years or older.
  • Family can order food via the Ivy Cafe at their expense.
  • All visitors to patients in isolation must wear Personal Protective Equipment.

Effective immediately at Trios Special Care Nursery:

  • Two (2) designated parent(s) and/or guardian(s) will be identified and must have matching band numbers to the baby (NOT interchangeable). Only one designated person may be at the bedside at a time.
  • Maximum of two (2) visits per day per designated parent.
  • There is no restriction on how long the designated parent may stay at the bedside, however, the parent may not sleep while at bedside.
  • Multiples (i.e. twins or triplets) will be considered one unit and will follow the same guidelines as above.
  • Mothers who are still inpatient and their in-house support person may visit the newborn in the Special Care Nursery freely during their stay, but must adhere to the rule of one person at the bedside at a time.
  • No children under the age of 18 will be permitted to the Special Care Nursery.
  • All Personal Protective Equipment requirements and guidelines must be followed.

Effective immediately at Trios Health clinics:

  • Patients seeking care at a Trios Health clinic may be accompanied by one WELL care companion.
  • Care companions should be 18 years or older.
  • Pediatric patients younger than 18 may be accompanied by one parent or guardian.

Per CDC guidelines, everyone entering our facilities will be screened for respiratory symptoms and travel history.

We want to reassure out communities that it is safe to come to the hospital and Family Birthing Center should you or your family need care. We stand ready to serve you.

Up-to-date information is available at or through the Washington State Department of Health COVID-19 hotline, 1.800.525.0127.

Trios Well Wishes

Take some time today to send a message to your family or friends who are hospitalized at this time. Our staff will be printing messages received and delivering them to patients! We hope that this communication will be bring comfort, encouragement and peace during this very challenging time.

Send a message to hospitalized patients!

Limited Entry Points

Until otherwise notified, everyone entering our Trios Southridge facility should enter through Entrance A when visiting one of our physician clinics for an appointment. To enter Trios Hospital, please use the Emergency entrance on the south side of the hospital. The emergency entrance is open 24 hours a day. All other entry points will be closed until further notice.

Screening Process

All patients, visitors and staff entering the facility will be screened with questions regarding respiratory symptoms and travel history, per CDC recommendations. Patients with symptoms will immediately be provided masks and managed per CDC guidelines. Based on the screening, visitors may also be asked to take their temperature, speak further with someone, or come back at a later date. Screening will occur upon every entry.

Medical Records Information

At this time, Trios Health is not going to allow patients to come in and get their records. We will be accepting medical records release requests by phone only until further notice. Please call 509.221.7006 and leave your name and phone number. We will return your call within 24-48 hours to process your request.

Trios Auxiliary Gift Shop, Bistro 52 & Ivy Café

The Trios Auxiliary Gift Shop is closed until further notice.
Out of an abundance of caution, Bistro 52 and Ivy Café is currently open to Trios staff only. Patients and their visitors may order room service by calling extension 7100.

Media Statement

For the latest information about positive and negative cases in Benton or Franklin Counties, please refer to the Benton-Franklin Health District's COVID-19 page. We have taken the following measures to prepare, in accordance with CDC guidelines:

  • Patients in the Emergency Department, on inpatient units and in our clinics are screened for symptoms plus recent travel history.
  • Personal protective equipment such as masks, gowns, gloves and face shields are available.
  • Hand hygiene products are easily accessible throughout the facility.
  • Coordinated planning, preparedness and staff training is ongoing.

Importantly, all of the above are standard operating protocols that are in place year-round to help ensure the health and well-being of everyone who enters our hospital.

We want to assure our community that our providers and clinical teams are well-trained and prepared to manage outbreaks of viruses and infectious diseases, including the coronavirus. For the most up-to-date information, contact Washington State DOH or visit the Centers for Disease Control and Prevention website at

Joint Statement from area hospitals & Benton-Franklin Health District

Letter from Trios Health CEO